Client sector: Financial Services
Number of employees: Fewer than 10
Location: Swansea, South Wales
Issue to be resolved
A company employee had an underlying health issue which was making it difficult for her to carry out even basic parts of her role effectively. The company was sympathetic and wanted to try and make it easier for her to do her job, but they were unsure how to manage the situation.
The company understood the benefits of tackling potential problems sooner rather than later. They were aware of the possible costs of not dealing with issues and wanted to protect their reputation and avoid an employment tribunal.
My initial actions
I asked the employer about the employee, particularly:
- The underlying health condition
- The job role
- Examples of where they believed the employee was under-performing
- What they had done already to try and remedy the situation
Because the client was confident in the process, they were able to focus on supporting their employees through this period of change.
Once all the basics were in place, I worked closely with the client to make sure everything was done in line with best practice.